Frequently Asked Questions-Xinxiang Shengyuan Electric Co., Ltd.

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Frequently Asked Questions

Question 1: Does the product meet international standards? Can equivalent certifications be provided?
Answer 1: Our BSMJ capacitors comply with GB/T 12747.1/2 standards, which are technically equivalent to IEC 60831-1/-2. They are CQC-certified, and we can provide CE-marked compliance reports upon request. These capacitors meet the safety requirements for low-voltage power systems.

Question 2: What are the compensation response time and accuracy?
Answer 2: Response time: Step load change ≤ 20 ms. Compensation accuracy: Models N1/N2 provide ±1 kvar, while the N3 model (high-precision version) delivers ±0.5 kvar. The modular design supports parallel operation, enabling scalable capacity expansion.

Question 3: Do you offer customization of voltage ratings (e.g., 480V/690V)?
Answer 3: Yes, we support customized voltage ratings (230V–1000V) and frequency adaptation (50/60Hz) for various projects. Please provide the detailed engineering evaluation specifications.

Question 4: Do you offer warranty service? How long is the warranty period?
Answer 4: Offering a 3-year basic warranty and 24/7 remote technical support.

Question 5: What are the packaging standards for logistics and transportation? Can you provide hazardous materials certification?
Answer 5: All products comply with electrical product packaging standards, ensuring they remain undamaged and free from deformation during transportation. We can provide this service.